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Update 1.11.2021
Spirit of Alaska FCU offers many options for members to access their accounts online, over the phone, and at our branches.
Our lobbies are open as of 1/11/2021. Drive-ups at Geist and Johansen branches are continuing to offer full-service to members during normal business hours. Our Call Center continues to deliver outstanding member service and will take your call within 60 seconds or less. Finally, the Walk-up Teller, available in our Johansen branch entry, is a helpful tool for more complex transactions and providing documents.
Shared Branching may be available through other participating credit unions.
Every effort will be taken to minimize wait times at the Drive-ups, Johansen Walk-up Teller or over the phone through additional staffing.
We understand many of our members are currently or will be avoiding public places. Through our call center and e-Services, Spirit of Alaska FCU offers many options for members to access their accounts from home, providing uninterrupted service to meet your financial needs. These tips will help you be prepared to conduct your business in your home or on your phone.
Update 7.8.2020. – The Spirit of Alaska Annual Meeting will be held virtually on August 6th, 2020.
See Meeting Details
All Prestige Events have been canceled until further notice.
As you know, the spread of COVID-19 has touched just about every aspect of our daily lives — from our families and schools to our places of work and worship. We understand the uncertainty during this unprecedented time and our lending departments have proactive measure in place to continue to support and serve our customers.
Payment concerns:
If you anticipate that it will be difficult or impossible for you to make your payment, there are options available. If you become ill, are quarantined, your employment status changes or another hardship arises as a result of the COVID-19 outbreak, you may be eligible for short-term relief.
Please email us or call the department that services your loan. We will work with our borrowers on a case-by-case basis to assist in any way possible.
If you have any questions, please don’t hesitate to reach out to our teams. Please stay safe and healthy during this unprecedented time.
Contact Consumer Loans
Email: cloans@spiritofak.com
Phone: (907) 459-5970
Contact Mortgage Loans
Email: homeloans@spiritofak.com
Phone: (907) 459-5974
Full Letter From The Mortgage Team
Contact Business Loans
Email: businessloans@spiritofak.com
Phone: (907) 459-5965
Contact our Call Center: (907) 459-5900
Online applications are available for all of our available loans.
Loan closings can be completed in the branch. We will be requesting attendees to wear a mask, use hand sanitizer and observe social distancing upon entering the branch.
The Federal Trade Commission is advising that scammers are attempting to take advantage of the COVID-19 pandemic. Be aware of fake websites, fake emails or fake text messages, all of which will attempt to get your personal information through sympathetic or fear-based messages. Read warnings from the FTC.
In any email communication, Spirit of Alaska FCU will provide an option to copy-and-paste any links or website recommendations, so you know you are accessing the correct website. We will never ask for personal information over email.
We have activated the Johansen Branch Walk-up Teller, as another way to reduce lines and serve our membership quickly. Give it a try inside the ATM lobby the next time you need help in person! The Walk-up Teller is also available for quickly and easily signing membership paperwork or loan paperwork.