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Member Service Representative

Posted on: June 2, 2026

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  1. Job Summary:

Spirit of Alaska Credit Union is seeking a personable, detail-oriented Member Service Representative to join our front-line Member Service team. In this role, you will process financial transactions in person and by mail, maintain accurate records, and provide outstanding service to our members. You will play a key role in ensuring each member interaction is positive, professional, and efficient.

  1. Qualifications:
  • High school diploma or equivalent.
  • Minimum of one year of customer service experience; prior experience in a financial institution is preferred.
  • Excellent customer service and communication skills.
  • Proficiency in using PCs, 10-key, telephone, and other related business equipment and application software and platforms.
  • Ability to multitask and perform in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to lift up to approximately 40lbs.
  1. Job Duties:
  1. Member Transactions
  • Greet all members in a friendly and professional manner.
  • Process cash and check transactions including deposits, withdrawals, loan payments, negotiable instruments, and cash advances, including mail and night drop.
  1. Account Management
  • Accurately post transactions and maintain up-to-date computer records.
  • Update addresses, account closures, or other related tasks.
  1. Daily Balancing
  • Balance cash drawer daily in accordance with Teller Balancing Standards which may include necessary research to resolve discrepancies. Be able to perform at and maintain the 86% teller balancing requirement.
  1. Account Opening
  • Assist prospective members in determining eligibility.
  • Assist members in completing the signature cards.
  • Enter new account information into the system accurately.
  • Open Certificates of Deposit.
  1. Credit Union Products and Services
  • Educate members about credit union products and services.
  1. Security and Workspace Maintenance
  • Maintain a clean, organized, and secure work environment at all times.
  1. Other Duties
  • Perform other duties as assigned to support the success of the Member Service team and organization.

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