Here at Spirit of Alaska Federal Credit Union, we take your financial security seriously, which is why we monitor fraud activity coming into the credit union very closely.

We respond promptly to a fraud threat, and block transactions occurring through problem vendors and in affected areas. Such action protects the credit union, our members, and limits damages from fraud.

Please be aware these blocks also include websites maintained/operated out of the mentioned locations below, so it is possible to have declined transactions on your Spirit of Alaska debit or credit card while shopping online. Many commonly used vendors have been added as exceptions. Thank you for your patience as we seek to reduce fraudulent transactions here at the credit union.

Transactions are currently blocked in these areas:

Every country outside the U.S. and Canada has all transactions restricted.

The Continental US (Except Alaska), Hawaii & Canada transaction restrictions

• NO transactions over $151.00 at Target or Walmart

Notify Us When You’re Traveling So Your Card Doesn’t Get Blocked

It’s important to notify us whenever you’re traveling. This prevents your card from being accidentally blocked, and ensures you can use it uninterrupted throughout your trip. Please provide a valid travel phone number for us to contact you in case we or VISA need to verify a purchase on your card that may look suspicious due to your new location.

We often recommend our members try a Pre-Paid Visa card to provide easy access to funds while traveling.

How to Notify Us About Your Travel Plans

To notify us of your travel plans, you can:

1. Visit a branch
2. Call us at (907) 459-5900
3. Message your travel details through e-Teller. e-Teller verifies your identity at log in, so it is a secure channel to communicate.

Include these details in your notification:

• All travel locations (this includes counties in Canada)
• Dates and duration at each location
• If any in the travel party are joint-account holders, include their name.
• A good contact phone number

After notification of travel, we will arrange any necessary exceptions to fraud restrictions in your itinerary, and explain any ATM restrictions you might encounter.