Blocked Vendors & Areas

  • Overview

    Blocked Vendors and Areas

    Here at Spirit of Alaska Federal Credit Union, we take your financial security seriously, which is why we monitor fraud activity coming into the credit union very closely.

    We respond promptly to a fraud threat, and block transactions occurring through problem vendors and in affected areas. Such action protects the credit union, our members, and limits damages from fraud.

     

    Transaction Restrictions

    Every country outside the U.S. and Canada has all transactions restricted.

    The Continental US and Hawaii (does not include Alaska):

    • NO non-chip or non-keyed card transactions at Target or Walmart

    Canada:

    • NO non-chip or non-keyed card transactions at Target or Walmart

    Please be aware these blocks also include websites maintained/operated out of the mentioned locations below, so it is possible to have declined transactions on your Spirit of Alaska debit or credit card while shopping online. Many commonly used vendors have been added as exceptions. Thank you for your patience as we seek to reduce fraudulent transactions here at the credit union.

  • FAQ

    Frequently Asked Questions

    • Why does Spirit of Alaska block some vendors & areas?

      Here at Spirit of Alaska Federal Credit Union, we take your financial security seriously, which is why we monitor fraud activity coming into the credit union very closely. We respond promptly to a fraud threat, and block transactions occurring by problem vendors and in affected areas.

    • How can I prevent my card from being blocked while I'm traveling?

      Notify Us When You’re Traveling So Your Card Doesn’t Get Blocked

      It’s important to notify us whenever you’re traveling. This prevents your card from being accidentally blocked, and ensures you can use it uninterrupted throughout your trip. Please provide a valid travel phone number for us to contact you in case we or VISA need to verify a purchase on your card that may look suspicious due to your new location.

      How to Notify Us About Your Travel Plans

      To notify us of your travel plans, you can:

      • Visit a branch
      • Call us at (907) 459-5900
      • Message us through e-Teller. E-Teller verifies your identity at log in, so it is a secure channel to communicate.
        • Click Messages on the upper right after you login.
        • Specify your travel details in the message.
        • Our Call Center will then contact you about your travel, and arrange any necessary exceptions to fraud restrictions in your itinerary, and explain any ATM restrictions you might encounter.

e-Teller Login

Alert:

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If you need assistance with your temporary password or are experiencing an error:
Please call 907-459-5900.
Hours are Mon - Fri: 10am – 6pm and Sat: 10am – 4pm.

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    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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We’d love to answer your questions! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

  • * Required
  • WARNING * Required
    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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