Job Summary:

Receive and process member transactions via the telephone and digital channels. Conduct back-office processing. Maintain files necessary to keep accurate records.

Qualifications:

    • High school diploma or equivalent.
    • At least one year of customer service or call center experience. Financial institution experience is preferred.
    • Excellent customer service and communication skills.
    • Proficient with PC, telephone, 10-key, and other related business equipment and application software and platforms.
    • Ability to multitask and perform in a fast-paced environment.
    • Strong organizational skills and attention to detail.

Job Duties:

  1. Answer the phones and process all member transactions and inquiries accurately and quickly.
    • Greet all members in a friendly and professional manner.
    • Utilize the “soft transfer” method to transfer calls.
    • Cash advances on credit and debit cards.
    • Maintain proper security measures for identifying members.
    • Loan/Credit Card payments.
    • Answer online banking inquiries and troubleshoot access issues.
  1. Conduct back-office processes.
    • ACH.
    • Drafts.
    • Debit cards.
    • Shared branching.
    • ATM balancing.
    • Wires.
    • Notice processing.
    • RDC processing.
    • RI processing.
    • Fraud processing.
  1. Maintain accurate records on accounts (file maintenance).
    • Update addresses and any other changes required as assigned.
    • Close accounts.
    • Account pre-authorizations.
  1. GL reconciliation.
    • Daily recon of wires, ACH, ATMS, Shared Branching, etc.
  1. Assist members with research requests.
  2. Cross-sell credit union services when appropriate.
    • Provide routine information on credit union services.
    • Be able to direct members on how to obtain these services.
  1. Perform other related duties as assigned.

 

Posted on: July 24, 2024

e-Teller Login

Search

I need help with Operations Specialist

We’d love to help! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

I have a question

We’d love to answer your questions! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

Leaving Our Website

Attention! You are now leaving the Spirit of Alaska Federal Credit Union website. We do not control the security or privacy practices used at the following website. Periodically, Spirit of Alaska Federal Credit Union's website may include information from third parties and/or links to other websites. Spirit of Alaska Federal Credit Union does not make any warranties, express or implied, regarding any third party information or links to alternate websites. In addition, Spirit of Alaska Federal Credit Union assumes no responsibility for the accuracy or reliability of the content provided by third parties. If you click "CONTINUE", an external website will be opened in a new browser window. If you click "CANCEL", you will be returned to the this website.