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Job Summary:

This person will perform asset recovery and/or retention. Asset recovery includes, but is not limited to collections, recoveries, and charge offs. This person will also assist with audit related functions.

Qualifications:

  • High school diploma or equivalent, college degree preferred.
  • Minimum 1 year of experience in a financial institution, regulatory agency, accounting firm, or relevant experience. Collection experience is highly desirable.
  • Demonstrate good oral and written communication skills.
  • Computer proficiency and must have working knowledge of Microsoft Office and products including Word, Excel, and Outlook.
  • Strong organizational skills and attention to detail.
  • Ability to multi-task and perform in fast paced environment.
  • Strong analytical skills and ability to work independently.
  • Must be able to handle confidential information and practice confidentiality.


Job Duties:

1. Asset protection & recovery (Collections).

  • Complete department collection processes as assigned.
    • Make collection calls on consumer loans, credit cards, mortgage loans and negative balance account.
    • Assist members with a payment plan as appropriate.
    • Process payments for members as they call or for their payment plans.
    • Send appropriate late and negative balance notices.
    • Send demand notices on consumer loans, credit cards and negative balances when required.
    • Send loss mitigation and/or demand paperwork on mortgage loans when required.
    • Order and manage repossessions to include getting them to an auction when collateral is out of state.
    • Send post repo/sale notices to members when required.
    • Assist with the sale of the collateral by accepting bids.
  • Prepare monthly property inspection.
    • Create monthly inspection forms.
    • Monitor for past due utilities or abandoned properties.


2. Assist with securing and maintaining Other Real Estate Owned (OREO) properties.

  • Install and maintain freeze alarms in Oreo properties.
    • Respond to the call when the alarms go off during business hours.
  • Process bills for payment and file copies under their respective property files in Laserfiche.
  • Obtain bids for OREO repairs when necessary.
  • Prepare monthly forms for OREO inspections.

3. Assist with investor foreclosures.

  • Submit required forms to investors throughout the foreclosure process.
  • Submit required forms to file claim for reimbursement of expenses with investors.


4. Prepare small claims paperwork.

  • Prep paperwork to include all required documents to prove debt is still owed.
  • Once signed, file paperwork with the courts
  • Follow up on service and file documents with courts once member is served.
  • File for default judgement when due.
  • Once judgement is obtained, file to garnish PFD’s.


5. Internal audit.

    • Perform audit functions as assigned by VP of Internal Audit.  May include, but is not limited to, loan quality control, dormant accounts, file maintenance, wires, ACH, etc.
    • Maintain all audit working papers.
    • Complete cash counts at all branches on teller drawers, vaults, cash recyclers as required.
    • Complete the required reports for the VP of Internal Audit.


6. Quality control (QC) loan audits.

  • QC must be performed on 100% of in-house mortgages and commercial loans and a minimum of 20% for consumer loans.
  • QC reports completed prior to the end of the month.
    • Detailed report for each loan department listing out the findings needing correction.
    • Summary report for the VP of Internal Audit.


7. Perform all other duties as assigned.

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