When You Are Traveling

  • Overview

    Travel Notifications

    It’s important to notify us whenever you’re traveling. This prevents your card from being accidentally blocked, and ensures you can use it uninterrupted throughout your trip.

    Travel includes driving into Canada; we often see fraud coming out of Canadian provinces

    We often recommend our members try a Pre-Paid Visa card to provide easy access to funds while traveling.

    How to Notify Us About Your Travel Plans

    Please provide a valid travel phone number for us to contact you in case we or VISA need to verify a purchase on your card that may look suspicious due to your new location.

    To notify us of your travel plans, you can:

    1. Visit a branch
    2. Call us at (907) 459-5900
    3. Message your travel details through e-Teller. e-Teller verifies your identity at log in, so it is a secure channel to communicate. Use the “Message” link in the upper right hand corner of e-Teller.

    Include these details in your notification:

    • All travel locations (this includes counties in Canada)
    • Dates and duration at each location
    • If any in the travel party are joint-account holders, include their name.
    • A good contact phone number

    After notification of travel, we will arrange any necessary exceptions to fraud restrictions in your itinerary, and explain any ATM restrictions you might encounter.

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I need help with When You Are Traveling

We’d love to help! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

I have a question

We’d love to answer your questions! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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