Mobile Deposit

  • Overview

    Mobile Deposit

    Deposit money through your Spirit of Alaska mobile banking app, and skip the trip to the branch. Our Mobile Deposit video below will help you learn how to use Mobile Deposit through our Mobile App.


    Interactive Video Player


    Use our mobile app to take a picture and deposit a check.

    • Deposit money from the comfort of your home
    • Login to your mobile app and tap the Deposit button
    • Checks deposited through the app may be subject to a hold
    • Preferred method for Mobile Deposit at Spirit of Alaska

    How to Mobile Deposit a check

    Mobile Deposit is available through the Spirit of Alaska Mobile App. Download the app through the Apple App Store or Google Play.

    1. After signing in to the Mobile App with your e-Teller username and password, click the Deposit button.
    2. Endorse the back of your check with “For mobile deposit at SOAFCU”
    3. Follow the prompts to take a picture of the front and back of the check.

    See our Mobile Deposit Cheat Sheet for additional pictures and helpful instructions. You can check the status of your mobile check deposit at anytime in the app.

    Additional Information

    Mobile Deposit Hold Policy

    Checks deposited through the app may be subject to a hold. Keep your checks for 60-days after posting. Funds are normally available within 3 business days of the mobile deposit.

    Required Endorsement

    Checks must be endorsed on the back “For mobile deposit at SOAFCU”. To reduce fraud, we will only accept checks for mobile deposit with this endorsement on the back.

     

    Data rates may apply. Check with your mobile phone carrier for details. App store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trademarks of Google Inc.

  • FAQ

    Frequently Asked Questions

    • How to I deposit a check using my phone?

      Mobile Deposit is available through the Spirit of Alaska Mobile App. Download the app through the Apple App Store or Google Play.

      1. After signing in with your e-Teller username and password, click the Deposit button.
      2. Endorse the back of your check with “For mobile deposit at SOAFCU”
      3. Follow the prompts to take a picture of the front and back of the check. Using a contrasting background for front and back will produce the best deposit image.

      See our Mobile Deposit Cheat Sheet for additional pictures and helpful instructions.

    • Why was my deposit rejected?

      The most common reasons for a rejected deposit include:

      1. Your deposit may have not been endorsed correctly with “For mobile deposit at SOAFCU” on the back of the check.
      2. The images taken of your check may not have been clear enough for a deposit.
      3. Using a contrasting background for front and back will produce the best deposit image.

      You can try and deposit your check again! Verify that the endorsement on the back is correct, and the pictures taken are clear, in focus, and on a contrasting background.

    • How can I check the status of my deposit?

      The “View Mobile Deposit History” screen will show a list of your deposits and their status, including:

      • Pending
      • Approved
      • Rejected
      • Failed
    • Will I be notified when my deposit is processed?

      Yes! To your email address on file, you will receive a notice for both approved and rejected deposits. You can also check the “View Mobile Deposit History” screen to verify your deposit’s status.

  • Download App

e-Teller Login

Alert:

Scammers are increasingly targeting financial accounts by posing as credit union or bank employees. Never share your one-time passcodes, authentication codes, debit/credit card numbers, or online banking passwords. Spirit of Alaska will never request these details over the phone, via email, or through text. If you receive a suspicious call, even if it appears to be from our official number, hang up and contact us directly at 907-459-5900 to verify.

Search

I need help with Mobile Deposit

We’d love to help! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

I have a question

We’d love to answer your questions! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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