e-Teller is available for 24 hours a day, seven days a week, 365 days a year. We occasionally have scheduled maintenance periods, which we will notify you about.

e-Teller may also be unavailable due to unscheduled maintenance or other technical problems, but we try our best to make these interruptions as infrequent as possible.

e-Teller will run best on the latest version of Chrome, Safari, Edge or Firefox.

In order to provide you with the maximum level of security, we require that you use a browser that supports 256-bit encryption. Browsers that fulfill this requirement include: Internet Explorer (IE) 8 and higher, Firefox 14 and higher, Safari 5, Chrome 20 and higher.

For safety and security, after three consecutive unsuccessful log-in attempts, you will be locked out of e-Teller. You can change your password and unlock your account through the 2-step verification process.

Or, you can contact a Member Service Representative during regular business hours at (907) 459-5900 or (800) 478-1949.

e-Teller is a great option for both individuals and businesses. However, you should note that due to banking regulations, you cannot create a single enrollment that includes both business accounts (for which tax is reported under a Tax ID Number) and personal accounts (for which tax is reported under your Social Security Number).

We do offer Online Banking for Business, which means you will have two logins, one each for both personal and business accounts.

In order to get a username and password for e-Teller, you need to enroll your account(s) using our online enrollment process.

• Click Login next to the menu button, and then Enroll in Online Banking. After transferring to our online banking site, you will see buttons for Enroll a Person and Enroll a Business. Click on the button that applies to you. This will take you to the appropriate online enrollment form.
• Complete the enrollment questions and submit. This will include security questions and 2-step verification.
• If the information you provided agrees with our system information, you will be given immediate access.

You can choose your own username and password, within the following rules:

• Passwords can contain a mixture of alphabetic, numeric, and other symbol characters, and must be between eight (8) and fifteen (32) characters long.
• One uppercase letter
• One lowercase letter
• A number
• A special character. The following symbolic characters are allowed: ! + & @ – . , : # $ % ~ ` ‘ ( ) [ ].
• Passwords are case-sensitive.
• Passwords expire every 365 days.

Simply choose the “Forgot Password?” link in our login area on the website. This will begin the 2-step verification process.

As a security measure, you cannot change your password over the phone.

Here’s a helpful video, walking you through the Forgot
Password process.

For Personal Accounts: If you forgot your username (also called a Sign-On ID), e-Teller can provide it to you through the 2-step verification process.

Simply choose the “Forgot Username?” link in our login area on the website. This will begin the 2-step verification process.

Here’s a helpful video for retrieving your username:

You can also visit one of our branches and speak to a Member Service Representative (MSR). The MSR can assist you with your username.

For Business Accounts: If you forgot your Sign-On ID for your business account, and you are the primary administrator, you can visit one of our branches. If you are not the primary administrator, you must call the System Administrator for your company.

As a security measure, we will not provide usernames over the phone for either personal or business accounts.

e-Teller shows you a list of your accounts, summary information about each account, a transaction register, lists of pending bill payments and transfers, and lists of your payees. Initially, e-Teller will display up to 90 days of history for your accounts.

As you use e-Teller, your transaction history will accumulate. e-Teller reports allow you to see summaries and detailed information about all of your accounts. You can assign transactions to categories that you define, and then report on transactions using those categories. Reports allow you to see at least 2 years of activity.

This standard security feature is an added layer of protection. It will prompt you to answer some questions and provide contact information which will be used to verify your identify in e-Teller sessions. If unusual or uncharacteristic behavior occurs during an the e-Teller session, the user will be prompted to verify the account holder’s identity.

On occasion the account holder may receive an automated phone call and be prompted to enter the code that will appear on their computer screen in order to make sure no fraudulent transaction has occurred. Providing up-to-date information to the Credit Union will ensure a trouble-free e-Teller session.

When you request that an account be added, it will usually appear in your Accounts summary the next time you sign on.

If the account does not appear, send a secure message through e-Teller to Operations or call us during regular business hours at (907) 459-5900 or (800) 478-1949.

e-Teller operates in real-time. Transactions are updated immediately. Debit card transactions may appear as pending. If you believe that an item has cleared but does not appear in your register, send a secure message through e-Teller to Operations. The matter will be researched and you will be notified within 24 hours. You can also call us at (907) 459-5900 or (800) 478-1949 during regular business hours.

If your transfer has not been posted to your account, send a secure message through e-Teller to Operations. Please specify the transaction information and we will research the issue and get back to you within 24 hours. You can also call us at (907) 459-5900 or (800) 478-1949 during regular business hours.

If you are unable to access secured areas within your accounts in e-Teller, it may be because of your browser and Internet Service Provider. Your browser and Internet Service Provider must support secured sites.

Another reason that you might not be able to access e-Teller is that cookies may not be enabled. In order to enter the secure encrypted site, you must be accepting cookies. To enable cookies, please refer to the Help function of the browser you are using.

In general, you should never use your browser’s Back or Forward buttons to go from one e-Teller page to another. Use the navigation links provided within the system.

You may transfer funds between any personal account where you are the primary or joint owner.

Transfers to another Spirit of Alaska personal account where you are not a primary or joint owner are possible through Cross-Account Transfers. You cannot transfer this way to a business account.

If your business has its own tax ID number (TIN), then you cannot transfer between your business and personal accounts. Banking regulations prevent the Credit Union from allowing this type of transaction. You can use Bill Pay to solve this problem, which is available through personal e-Teller. As a person, you can pay your business; and your business can pay you as a person.

Click on Accounts at the top of the page; Click on Statements from the lower right hand side of the page. this takes you to our Home Connect page where all of these items can be accessed. Only the primary account holder has access to e-Statements. For security purposes you MUST choose ‘Logoff’ when you are done viewing your statements, notices, bills and tax forms.

Click on Accounts at the top of the page; Click on “Order Checks” on the lower right hands side of the page; You will be taken to our check provider’s website where you can order checks. You will receive your checks in 7-10 days in the mail.