Fresh Experience & New Features
We launched a fresh online banking experience and new mobile app features on Sunday, April 4th.See Details
Experience e-Teller, our free online banking system for all of your Spirit of Alaska Federal Credit Union accounts. It’s easy to set up and provides you with a user-friendly experience alongside leading security technology.
From e-Teller, you can do everything you need to manage your finances and account balances. Features include automated and manual money transfers, payments to your loans, paying bills and people with Bill Pay, ordering checks, and more. It’s also simple to communicate securely with our operations department about your accounts and personal information through e-Teller messages.
e-Teller also offers Home Connect, which gives you access to all electronic records including account statements, loan bills, tax forms, and receipts just to name a few.
Tools to manage your account online
- Access all account features online
- Budget and track accounts with Money Management
- Securely communicate with Spirit of Alaska representatives
- Financial documents stored in Home Connect with 256-bit encryption
- Make Spirit of Alaska payments online
- Transfers, check orders, and more!
"Thank you SoA! Sign-on was straightforward...and I greatly appreciate the level of security. Statements review was also easy. While there is no substitute for the personal touch that we have appreciated so much over the years we recognize that e-banking is inevitable. May there always be jobs for the bankers and tellers."- D.F.
"Thank you for all your services. I enjoy being a member of this Credit Union, and love your online banking website and everything it offers."- P.S.
Click around a demo of our online banking system and see how friendly e-Teller is to use.
Check out these helpful videos that walk through every area of e-Teller!
Available through your Statements button in e-Teller, Home Connect is safer than sensitive documents sitting in your mailbox, reducing chances of identity theft. Receive statements and notices sooner than by mail, and view, print, download and access current and past documents.
Paper copies are available for a small fee. See our Pricing Guide.
With Home Connect, you can access:
- Transaction documents: deposited checks, paid checks, receipts.
- Loan documents for mortgage, credit cards, and consumer loans.
- Member agreements.
- Account Statements and notices.
- IRS 1099/1098 statements.
Access our Bill Pay service through e-Teller in the Pay Bills area. Read More…
Access your accounts on your phone or tablet with our convenient phone app for both Apple and Android systems. Read More…
Security & Encryption
e-Teller deploys full 256-bit security encryption and dual authentication. There are added layers of security that look for unauthorized or uncharacteristic behavior. You can also add your own additional layers of safety by adding unique security questions and using 2-step verification.
e-Teller offers improved security management through 2-step verification.
Ownership of your account is verified through a second method, such as a code in a text message to your mobile number or a call to your home.
A solution to account lockouts
Usually, people are locked out of their accounts for multiple incorrect password attempts. We recommend enrolling for 2-step verification, which will allow you to unlock your own account.
Depending on what information you have on file with us, you can choose to verify ownership of the account with your home number, mobile number, or your security questions.
- Mobile phone number: Provide a current mobile phone number to us and take advantage of text verification codes.
- Home Phone number: You can verify with a call to your home phone number.
- Security Questions: Answer 3 security questions as a verification method. Contact us to use this method of verification.
Frequently Asked Questions
How long does it take to enroll in e-Teller?
Enrollment should take 5-10 minutes. Enrollment steps include:
- Providing 5 challenge questions
- Creating a secure password
- Setting up 2-step verification
Is e-Teller available all the time?
e-Teller is available for 24 hours a day, seven days a week, 365 days a year. We occasionally have scheduled maintenance periods, which we will notify you about.
e-Teller may also be unavailable due to unscheduled maintenance or other technical problems, but we try our best to make these interruptions as infrequent as possible.
What software do I need for e-Teller?
e-Teller will run best on the latest version of Chrome, Safari, Edge or Firefox.
In order to provide you with the maximum level of security, we require that you use a browser that supports 256-bit encryption. Browsers that fulfill this requirement include: Internet Explorer (IE) 8 and higher, Firefox 14 and higher, Safari 5, Chrome 20 and higher.
I am "Locked Out" of e-Teller. What do I do?
For safety and security, after three consecutive unsuccessful log-in attempts, you will be locked out of e-Teller. You can change your password and unlock your account through the 2-step verification process.
Or, you can contact a Member Service Representative during regular business hours at (907) 459-5900 or (800) 478-1949.
Is e-Teller just for personal accounts, or can businesses also use e-Teller?
e-Teller is a great option for both individuals and businesses. However, you should note that due to banking regulations, you cannot create a single enrollment that includes both business accounts (for which tax is reported under a Tax ID Number) and personal accounts (for which tax is reported under your Social Security Number).
We do offer Online Banking for Business, which means you will have two logins, one each for both personal and business accounts.
How do I get a username and password for e-Teller?
In order to get a username and password for e-Teller, you need to enroll your account(s) using our online enrollment process.
- Click Login next to the menu button, and then Enroll in Online Banking. After transferring to our online banking site, you will see buttons for Enroll a Person and Enroll a Business. Click on the button that applies to you. This will take you to the appropriate online enrollment form.
- Complete the enrollment questions and submit. This will include security questions and 2-step verification.
- If the information you provided agrees with our system information, you will be given immediate access.
What are the requirements for my username and password?
You can choose your own username and password, within the following rules:
- Passwords can contain a mixture of alphabetic, numeric, and other symbol characters, and must be between eight (8) and fifteen (32) characters long.
- One uppercase letter
- One lowercase letter
- A number
- A special character. The following symbolic characters are allowed: ! + & @ – . , : # $ % ~ ` ‘ ( ) [ ].
- Passwords are case-sensitive.
- Passwords expire every 365 days.
- What do I do if I forget my password?
What do I do if I don’t remember my username?
For Personal Accounts: If you forgot your username (also called a Sign-On ID), e-Teller can provide it to you through the 2-step verification process.
Simply choose the “Forgot Username?” link in our login area on the website. This will begin the 2-step verification process.
You can also visit one of our branches and speak to a Member Service Representative (MSR). The MSR can assist you with your username.
For Business Accounts: If you forgot your Sign-On ID for your business account, and you are the primary administrator, you can visit one of our branches. If you are not the primary administrator, you must call the System Administrator for your company.
As a security measure, we will not provide usernames over the phone for either personal or business accounts.
What account information can I see online with e-Teller?
e-Teller shows you a list of your accounts, summary information about each account, a transaction register, lists of pending bill payments and transfers, and lists of your payees. Initially, e-Teller will display up to 90 days of history for your accounts.
As you use e-Teller, your transaction history will accumulate. e-Teller reports allow you to see summaries and detailed information about all of your accounts. You can assign transactions to categories that you define, and then report on transactions using those categories. Reports allow you to see at least 2 years of activity.
Why am I being asked for additional information when I log in to e-Teller from a different computer than I usually use?
This standard security feature is an added layer of protection. It will prompt you to answer some questions and provide contact information which will be used to verify your identify in e-Teller sessions. If unusual or uncharacteristic behavior occurs during an the e-Teller session, the user will be prompted to verify the account holder’s identity.
On occasion the account holder may receive an automated phone call and be prompted to enter the code that will appear on their computer screen in order to make sure no fraudulent transaction has occurred. Providing up-to-date information to the Credit Union will ensure a trouble-free e-Teller session.
I just opened a new account, but I don't see the account on my e-Teller.
When you request that an account be added, it will usually appear in your Accounts summary the next time you sign on.
If the account does not appear, send a secure message through e-Teller to Operations or call us during regular business hours at (907) 459-5900 or (800) 478-1949.
The information in my register does not appear to be up-to-date.
e-Teller operates in real-time. Transactions are updated immediately. Debit card transactions may appear as pending. If you believe that an item has cleared but does not appear in your register, send a secure message through e-Teller to Operations. The matter will be researched and you will be notified within 24 hours. You can also call us at (907) 459-5900 or (800) 478-1949 during regular business hours.
I have scheduled a transfer and it did not go through—what should I do?
If your transfer has not been posted to your account, send a secure message through e-Teller to Operations. Please specify the transaction information and we will research the issue and get back to you within 24 hours. You can also call us at (907) 459-5900 or (800) 478-1949 during regular business hours.
I can view other areas of e-Teller, but I can't get into my accounts through e-Teller. What's wrong?
If you are unable to access secured areas within your accounts in e-Teller, it may be because of your browser and Internet Service Provider. Your browser and Internet Service Provider must support secured sites.
Another reason that you might not be able to access e-Teller is that cookies may not be enabled. In order to enter the secure encrypted site, you must be accepting cookies. To enable cookies, please refer to the Help function of the browser you are using.
Can I use my browser's Back and Forward buttons to go from one e-Teller page to another?
In general, you should never use your browser’s Back or Forward buttons to go from one e-Teller page to another. Use the navigation links provided within the system.
What are my options for transferring between accounts?
You may transfer funds between any personal account where you are the primary or joint owner.
Transfers to another Spirit of Alaska personal account where you are not a primary or joint owner (see below FAQ) is available for accounts created before October 15th, 2020. You cannot transfer this way to a business account.
I have both business accounts and personal accounts; can I transfer between them?
If your business has its own tax ID number (TIN), then you cannot transfer between your business and personal accounts. Banking regulations prevent the Credit Union from allowing this type of transaction. You can use Bill Pay to solve this problem, which is available through personal e-Teller. As a person, you can pay your business; and your business can pay you as a person.
How do I view checks, statements, notices, or agreements?
Click on Accounts at the top of the page; Click on Statements from the lower right hand side of the page. this takes you to our Home Connect page where all of these items can be accessed. Only the primary account holder has access to e-Statements. For security purposes you MUST choose ‘Logoff’ when you are done viewing your statements, notices, bills and tax forms.
How do I order checks?
Click on Accounts at the top of the page; Click on “Order Checks” on the lower right hands side of the page; You will be taken to our check provider’s website where you can order checks. You will receive your checks in 7-10 days in the mail.
- How long does it take to enroll in e-Teller?