Overview
Online Banking for Business
Do more for your business with the Business e-Teller option from Spirit of Alaska Federal Credit Union. Accessing your business or non-profit’s bank accounts should not be time-consuming. When you have a business account with Spirit of Alaska, you get all the benefits of a personal e-Teller account, plus built-in features made exclusively for businesses, such as user management and cash/asset management.
Secure Online Banking for Businesses and non-profits
- Designate authorized sub-users
- Monitor assets and business finances in a snap
- Make loan payments for Spirit of Alaska business loans
- Import data to accounting software for easier business taxes
- 256-bit security and dual encryption
Features
Designate Sub-users
You can invite other users to access your business’ online banking accounts, such as an administrative assistant, bookkeeper or tax preparer.
Give those users specific permissions, like removing access to statements or hiding specific accounts from view.
How to Add Sub-users
- Sub-users are added in Settings > Users
- Provide the user’s contact information and assign a username
- An enrollment link will be sent to the user’s email address, and will only be valid for 15 minutes.
- Set the access levels for your sub-user to each business account, as well as statements.
Bill Pay
Access our Bill Pay service through e-Teller in the Pay Bills area. Read More…
Download Transactions
Download your business banking transactions to Quickbooks, Excel or CSV, and Quicken.
Mobile Banking
Access your accounts on your phone or tablet with our convenient phone app for both Apple and Android systems. Read More…
Home Connect
Available through your Statements button in e-Teller, Home Connect is safer than sensitive documents sitting in your mailbox, reducing chances of identity theft. Receive statements and notices sooner than by mail, and view, print, download and access current and past documents.
Paper copies are available for a small fee. See our Pricing Guide.
With Home Connect, you can access:
- Transaction documents: deposited checks, paid checks, receipts.
- Account Statements and notices.
- IRS 1099/1098 statements.
Security & Encryption
e-Teller deploys full 256-bit security encryption and dual authentication. There are added layers of security that look for unauthorized or uncharacteristic behavior. You can also add your own additional layers of safety through adding unique security questions and using 2-step verification.
2-step Verification
e-Teller offers improved security management through 2-step verification.
Ownership of your account is verified through a second method, such as a code in a text message to your mobile number, a call to your home or a code in an email address you have told us you own.
Mobile phone number: Provide a current mobile phone number to us and take advantage of text verification codes.
Home Phone number: You can verify with a call to your home phone number.
Security Questions: Answer 3 security questions as a verification method. Contact us to use this method of verification.
FAQ
FREQUENTLY ASKED QUESTIONS
To get a Sign-On ID and password for e-Teller, you need to walk through our online enrollment process. To enroll, go to www.spiritofak.com and do the following:
- Click on “Login” located on the upper right of the website.
- Click on “Enroll in Online Banking”. You will be taken out to our online banking application. Click the button for Enroll a Business.
- This will take you to the appropriate online enrollment form.
- Complete the enrollment form and submit it. Enrollment includes security questions and setting up 2-step verification.
Enrollment should take 5-10 minutes. Enrollment steps include:
- Answering 5 challenge questions
- Creating a secure password
- Setting up 2-step verification
You can choose your own username and password.
Passwords can contain a mixture of alphabetic, numeric and other symbol characters, and must be between eight (8) and fifteen (32) characters long.
- One uppercase letter
- One lowercase letter
- A number
- A special character. The following symbolic characters are allowed: ! + & @ – . , : # $ % ~ ` ‘ ( ) [ ].
- Passwords are case sensitive.
Simply choose the “Forgot Password?” link in our login area on the website. This will begin the 2-step verification process.
As a security measure, you cannot change your password over the phone.
Here’s a helpful video, walking you through the Forgot
Password process.
If you forgot your username (also called a Sign-On ID), e-Teller can provide it to you through the 2-step verification process.
Simply choose the “Forgot Username?” link in our login area on the website. This will begin the 2-step verification process.
Here’s a helpful video for retrieving your username:
You can also visit one of our branches and speak to a Member Service Representative (MSR). The MSR can assist you with your username.
For Business Accounts: If you forgot your Sign-On ID for your business account, and you are the primary administrator, you can visit one of our branches. If you are not the primary administrator, you must call the System Administrator for your company.
As a security measure, we will not provide usernames over the phone for either personal or business accounts.
You can invite other users to access your business’ online banking accounts, such as an administrative assistant, bookkeeper or tax preparer.
Give those users specific permissions, like removing access to statements or hiding specific accounts from view.
How to Add Sub-users
Sub-users are added in Settings > Users
- Provide the user’s contact information and assign a username
- An enrollment link will be sent to the user’s email address, and will only be valid for 15 minutes.
- Set the access levels for your sub-user to each business account, as well as statements.
Click on the Setting tab, access Users, and check the box of the user you want to disable and click the disable button.
You may transfer funds between any account where you are the primary or joint owner for the business accounts.
Click the Transfer tab from the menu bar and follow the prompts. You must click the Confirm tab at the conclusion of your transactions to authorize the transfer.
From the Account Overview page, click on the account you want to download from. Then, click on the export link located at the top right of the page. Complete the information to generate the export. These are the types of exports that are supported by e-Teller:
- CSV
- Excel
- Quicken
- Quickbooks
"We've been with them for 15 years and really like them. In a credit union, 100% of our money stays here in the community and cycles throughout the Fairbanks area. Their online system is simple to use..."
- S.A.