TouchID

TouchID is available for a variety of phones and devices, including Samsung, iPhones and Pixel phones. Here’s the full list of supported devices.

To setup your TouchID:

1. On the bottom left, under Log In, is an icon for TouchID
2. Click on TouchID to start the setup.
3. Enter your password when prompted.
4. Turn on the TouchID setting in the app when prompted.
5. Access your app with your fingerprint the next time you need to check your accounts!

Anytime you change devices, you will need to setup TouchID again. If you want to stop using TouchID, go to More settings, and turn it off.

If you haven’t setup your TouchID on your phone, the app will prompt you to set it up if you start the process within the app.

FaceID

FaceID is only available for iPhone X. TouchID will not be available in the app for iPhone X users.

With TouchID or FaceID enabled, the app will require you to enter your password again to transfer money between your accounts as an additional security measure.

Yes, you can recover your username or reset your password from the Mobile App.

1. Click the “Trouble logging in?” link on the app’s home screen
2. Choose “Recover User ID” or “Reset password”
3. Follow the prompts for 2-step verification.

See our Video Library for useful tutorials on retrieving your username or password.

Change Password

1. Login to the app
2. Choose “More”
3. Choose “Change password”
4. Follow the prompts to change your password.

With Instant Balance, look at balances for up to 6 accounts without signing into your mobile app. Just click Instant Balance on the login screen of the app to get started.

For security purposes, there is a one-time set up that is required when you are logged into your mobile app.

Access Instant Balance Settings

1. Click More at the bottom of the app
2. Click Instant Balance.
3. Choose the accounts that show in Instant Balance

Mobile Deposit is available through the Spirit of Alaska Mobile App.

1. After signing in to the Mobile App with your e-Teller username and password, click the Deposit button.
2. Endorse the back of your check with “For mobile deposit at SOAFCU”
3. Follow the prompts to take a picture of the front and back of the check. Using a contrasting background for front and back will produce the best deposit image.

See our Mobile Deposit FAQ for more information.

Our Mobile Deposit Cheat Sheet may also be helpful.

No, all of your accounts will show in the Mobile App, even if they are hidden in e-Teller.

However, you can choose which accounts will show in the Instant Balance screen, which may be a useful option when you are traveling.

You will receive a text message as soon as you select and configure Text Banking in e-Teller. Here are a few steps to get you started:

• Set up your texting nicknames on your accounts when prompted in e-Teller.
• Expect to receive a text message with your mobile banking shortcode and texting commands. The text messaging number to access your accounts is 36397.
• The commands you can use to access your accounts via text include:
  • Text ‘BAL’ for your balances
  • Text ‘HIST’ and your account’s texting nickname for a list of transactions (ex. HIST C1)
  • Text HELP for help and instructions
  • Text STOP if you want to stop using Text Banking at any time.

In the Mobile settings area in e-Teller, add your cell phone number as a new device, which will allow you to setup mobile alerts.

For a video overview of this process, see our Mobile & Text Alerts Video Tutorial

Here’s the steps you should follow:

1. Register a mobile phone number for Text Alerts through the mobile link in the upper left hand navigation in e-Teller.
2. e-Teller Settings > Alerts is where you can set up specific text alerts to your mobile phone.
3. Choose the accounts and the types of alerts you’d like to receive.

Yes, your business accounts can be accessed in the Mobile App.

Mobile e-Teller is designed to give you quick glance access to your banking information.It is not meant for generating reports or reconciling. If you need to access more historical data or generate reports, please log onto your e-Teller through a web browser.

We are continually improving access on our Mobile App. New features will be added to the app periodically.

1. Once you are in the Mobile e-Teller app, touch the Transfer & Pay button on the bottom or top of your phone screen.
2. Choose the “from” and “to” accounts and amount and click the Transfer button. A pop up screen will come up so you can verify and confirm the transfer.
3. Once you have confirmed the information is correct, click the Confirm button. If you need to make changes, click the Edit button.

1. Once in the Mobile e-Teller app, touch the Transfer & Pay button on the bottom or top of your phone.
2. Choose the “from” and “to” accounts and type in the amount. Then, click the Continue button. A pop-up screen will come up so you can verify and confirm the transfer.
3. Once you have double-checked the information is correct, click Confirm. If you need to make changes, click Edit and follow the prompts again.

Once you are in the Mobile e-Teller app, touch the Transfer & Pay button on the bottom of your phone. Click “Pay my billers” to access your billers.

1. Once you are in the Mobile e-Teller app, touch the Transfer & Pay button on the bottom of your phone.
2. Click Pay my billers to access your Billers.
3. Click on the Biller you want to make a payment to. Choose the From account (if you have multiple accounts you pay bills from).
4. Enter an amount for the payment and a payment due date.
5. Click Pay when you have filled out the required fields. A pop-up screen will come up so you can verify and confirm the transfer.
6. Once you have confirmed the information is correct, click Confirm. If you need to make changes, click the Edit button and follow the prompts again.

You can also add new billers through the Mobile App. Use the camera and the “Pay with bill capture” function to quickly take a picture of a bill and make the payment through your mobile app.

Touch the More…button on the bottom or top of your phone. Click on the Log Out icon. A pop-up screen to verify “are you sure? will appear. Click Yes to log off.