Enrollment should take 5-10 minutes. Enrollment steps include:

• Answering 5 challenge questions
• Creating a secure password
• Setting up 2-step verification

You can choose your own username and password.

Passwords can contain a mixture of alphabetic, numeric and other symbol characters, and must be between eight (8) and fifteen (32) characters long.

• One uppercase letter
• One lowercase letter
• A number
• A special character. The following symbolic characters are allowed: ! + & @ – . , : # $ % ~ ` ‘ ( ) [ ].
• Passwords are case sensitive.

Simply choose the “Forgot Password?” link in our login area on the website. This will begin the 2-step verification process.

As a security measure, you cannot change your password over the phone.

Here’s a helpful video, walking you through the Forgot
Password process.

If you forgot your username (also called a Sign-On ID), e-Teller can provide it to you through the 2-step verification process.

Simply choose the “Forgot Username?” link in our login area on the website. This will begin the 2-step verification process.

Here’s a helpful video for retrieving your username:

You can also visit one of our branches and speak to a Member Service Representative (MSR). The MSR can assist you with your username.

For Business Accounts: If you forgot your Sign-On ID for your business account, and you are the primary administrator, you can visit one of our branches. If you are not the primary administrator, you must call the System Administrator for your company.

As a security measure, we will not provide usernames over the phone for either personal or business accounts.

You can invite other users to access your business’ online banking accounts, such as an administrative assistant, bookkeeper or tax preparer.

Give those users specific permissions, like removing access to statements or hiding specific accounts from view.

How to Add Sub-users

Sub-users are added in Settings > Users

1. Provide the user’s contact information and assign a username
2. An enrollment link will be sent to the user’s email address, and will only be valid for 15 minutes.
3. Set the access levels for your sub-user to each business account, as well as statements.

Click on the Setting tab, access Users, and check the box of the user you want to disable and click the disable button.

You may transfer funds between any account where you are the primary or joint owner for the business accounts.

Click the Transfer tab from the menu bar and follow the prompts. You must click the Confirm tab at the conclusion of your transactions to authorize the transfer.

If your business has its own tax ID number (TIN), then you cannot transfer between your business and personal accounts. Banking regulations prevent the Credit Union from allowing this type of transaction. As a person, you can pay your business; and your business can pay you as a person.

• If you a primary or joint owner for the business and personal accounts, you can set up a reoccurring transfer or you can send a secure message through business e-teller to perform the transfer.
• The transfer can be made by calling the Call Center during business hours (907) 459-5900 or (800) 478-1949 or visit one of our branches during business hours.
• Bill Pay can be a helpful tool to pay yourself from your business.

From the Account Overview page, click on the account you want to download from. Then, click on the export link located at the top right of the page. Complete the information to generate the export. These are the types of exports that are supported by e-Teller:

• CSV
• Excel
• Quicken
• Quickbooks