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Home Online & Mobile Banking Services Online Banking for Business

Online Banking for Business

  • Overview

    Online Banking Upgrade

    Spirit of Alaska has implemented a major upgrade to our online banking system and mobile app on Monday, October 19th.

    Learn More

    Revised 10.20.2020

    Online Banking for Business

    Do more for your business with the Business e-Teller option from Spirit of Alaska Federal Credit Union. Accessing your business or non-profit’s bank accounts should not be time-consuming. When you have a business account with Spirit of Alaska, you get all the benefits of a personal e-Teller account, plus built-in features made exclusively for businesses, such as user management and cash/asset management.

    Secure Online Banking for Businesses and non-profits

    • Designate authorized sub-users
    • Monitor assets and business finances in a snap
    • Make loan payments for Spirit of Alaska business loans
    • Import data to accounting software for easier business taxes
    • 256-bit security and dual encryption

    "We've been with them for 15 years and really like them. In a credit union, 100% of our money stays here in the community and cycles throughout the Fairbanks area. Their online system is simple to use..."

    - S.A.

    Designate Sub-users

    You can invite other users to access your business’ online banking accounts, such as an administrative assistant, bookkeeper or tax preparer.

    Give those users specific permissions, like removing access to statements or hiding specific accounts from view.

    How to Add Sub-users

    Sub-users are added in Settings > Users

    1. Provide the user’s contact information and assign a username
    2. An enrollment link will be sent to the user’s email address, and will only be valid for 15 minutes.
    3. Set the access levels for your sub-user to each business account, as well as statements.

    Features

    Download Transactions

    Download your business banking transactions to Quickbooks, Excel or CSV, and Quicken.

    Home Connect

    Available through your Statements button in e-Teller, Home Connect is safer than sensitive documents sitting in your mailbox, reducing chances of identity theft. Receive statements and notices sooner than by mail, and view, print, download and access current and past documents.

    Paper copies are available for a small fee. See our Pricing Guide.

    With Home Connect, you can access:
    • Transaction documents: deposited checks, paid checks, receipts.
    • Loan documents for mortgage, credit cards, and consumer loans.
    • Member agreements.
    • Account Statements and notices.
    • IRS 1099/1098 statements.

    Bill Pay

    Access our Bill Pay service through e-Teller in the Pay Bills area. Read More…

    Mobile Banking

    Access your accounts on your phone or tablet with our convenient phone app for both Apple and Android systems. Read More…

    Security & Encryption

    e-Teller deploys full 256-bit security encryption and dual authentication. There are added layers of security that look for unauthorized or uncharacteristic behavior. You can also add your own additional layers of safety through adding unique security questions and using 2-step verification.

    2-step Verification

    e-Teller offers improved security management through 2-step verification.

    Ownership of your account is verified through a second method, such as a code in a text message to your mobile number, a call to your home or a code in an email address you have told us you own.

    A solution to account lockouts

    Usually, people are locked out of their account for multiple incorrect password attempts. We recommend enrolling for 2-step verification, which will allow you to unlock your own account.

    Depending on what information you have on file with us, you can choose to verify ownership of the account with your home number, mobile number or security questions.

    1. Mobile phone number: Provide a current mobile phone number to us and take advantage of text verification codes.
    2. Home Phone number: You can verify with a call to your home phone number.
    3. Security Questions: Answer 3 security questions as a verification method. Contact us to use this method of verification.

    Related Products & Services

    • Business Credit Card
    • Business Checking
    • Business Loans
    • More Services

    Resources

    • e-Teller Access Agreement
    • Notify us of Travel
  • FAQ

    Frequently Asked Questions

    • How do I get a Sign-On ID and password for business e-Teller?

      To get a Sign-On ID and password for e-Teller, you need to walk through our online enrollment process. To enroll, go to www.spiritofak.com and do the following:

      • Click on “Login” located on the upper right of the website.
      • Click on “Enroll in Online Banking”. You will be taken out to our online banking application. Click the button for Enroll a Business.
      • This will take you to the appropriate online enrollment form.
      • Complete the enrollment form and submit it. Enrollment includes security questions and setting up 2-step verification.
    • How long does it take to enroll in e-Teller?

      Enrollment should take 5-10 minutes. Enrollment steps include:

      • Answering 5 challenge questions
      • Creating a secure password
      • Setting up 2-step verification
    • Can I choose my own username and password?

      You can choose your own username and password.

      Passwords can contain a mixture of alphabetic, numeric and other symbol characters, and must be between eight (8) and fifteen (32) characters long.

      • One uppercase letter
      • One lowercase letter
      • A number
      • A special character. The following symbolic characters are allowed: ! + & @ – . , : # $ % ~ ` ‘ ( ) [ ].
      • Passwords are case sensitive.
    • What do I do if I forget my password?

      Simply choose the “Forgot Password?” link in our login area on the website. This will begin the 2-step verification process.

      As a security measure, you cannot change your password over the phone.

      Here’s a helpful video, walking you through the Forgot
      Password process.

      Forgot Password Video Tutorial

    • What do I do if I don’t remember my username?

      If you forgot your username (also called a Sign-On ID), e-Teller can provide it to you through the 2-step verification process.

      Simply choose the “Forgot Username?” link in our login area on the website. This will begin the 2-step verification process.

      Here’s a helpful video for retrieving your username:

      You can also visit one of our branches and speak to a Member Service Representative (MSR). The MSR can assist you with your username.

      For Business Accounts: If you forgot your Sign-On ID for your business account, and you are the primary administrator, you can visit one of our branches. If you are not the primary administrator, you must call the System Administrator for your company.

      As a security measure, we will not provide usernames over the phone for either personal or business accounts.

    • How do I add a sub-user to my business e-Teller?

      You can invite other users to access your business’ online banking accounts, such as an administrative assistant, bookkeeper or tax preparer.

      Give those users specific permissions, like removing access to statements or hiding specific accounts from view.

      How to Add Sub-users

      Sub-users are added in Settings > Users

      1. Provide the user’s contact information and assign a username
      2. An enrollment link will be sent to the user’s email address, and will only be valid for 15 minutes.
      3. Set the access levels for your sub-user to each business account, as well as statements.
    • How do I disable an admin user for business e-Teller?

      Click on the Setting tab, access Users, and check the box of the user you want to disable and click the disable button.

    • I have multiple accounts, can I transfer between them?

      You may transfer funds between any account where you are the primary or joint owner for the business accounts.

      Click the Transfer tab from the menu bar and follow the prompts. You must click the Confirm tab at the conclusion of your transactions to authorize the transfer.

    • I have both business accounts and personal accounts; can I transfer between them?

      If your business has its own tax ID number (TIN), then you cannot transfer between your business and personal accounts. Banking regulations prevent the Credit Union from allowing this type of transaction. As a person, you can pay your business; and your business can pay you as a person.

      • If you a primary or joint owner for the business and personal accounts, you can set up a reoccurring transfer or you can send a secure message through business e-teller to perform the transfer.
      • The transfer can be made by calling the Call Center during business hours (907) 459-5900 or (800) 478-1949 or visit one of our branches during business hours.
      • Bill Pay can be a helpful tool to pay yourself from your business.
    • How do I download to Excel, Quicken or Quickbooks?

      From the Account Overview page, click on the account you want to download from. Then, click on the export link located at the top right of the page. Complete the information to generate the export. These are the types of exports that are supported by e-Teller:

      • CSV
      • Excel
      • Quicken
      • Quickbooks
  • Enroll in Business e-Teller
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    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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  • WARNING * Required
    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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