You play a key role in maintaining account security

The more security steps you make it a habit to keep, the less likely your accounts will be compromised through fraud.

To help maintain the security of your accounts, follow these guidelines:

Keep your username ID and password private.

Do not share it with anyone. Security standards recommend that you change your ID and/or password periodically. We know this can be cumbersome, so keeping a password-secured spreadsheet or using a trusted password manager can be a good idea. For security reasons, e-Teller will request you to change your password once a year.

It’s also recommended to avoid leaving your username or password out in the open where anyone can see it, such as on a sticky note or under your keyboard.

It’s a hard fact, but Spirit of Alaska FCU is not responsible for nonpublic personal information or financial information that becomes public, or financial loss that occurs because you did not maintain the security of your username and password.

All owners of an account should have their own username and password.

Think about it: If two or more people share a username and password, Spirit of Alaska FCU has no way to tell which of those people actually performed a given transaction. You are responsible for any transaction performed using your username and password.

Never give out 2-step Verification Codes

Securing your online banking login is so important, Spirit of Alaska FCU is now using 2-step verification codes in a text message to your phone. Spirit of Alaska FCU employees will NEVER call or request these text message codes. Please do not share your codes with anyone, to keep your accounts safe and sound.

Always sign off at the end of an online e-Teller session.

This prevents others from performing unauthorized transactions or using your browser’s Back button to return to a session that has not yet timed out.

To sign out, click on the Sign Out link at the top right of each e-Teller page. This will end your e-Teller session. Ending a session is helpful, because if you try to sign on again before the e-Teller service has timed out a previous session, you will receive an error message.

Also, do not leave your computer unattended while you are logged in to e-Teller. If you leave your computer unattended while you are signed on, anyone passing by could use your computer to perform any of the transactions that you are authorized to perform.

Keep your computer up-to-date

Avoid spyware and viruses. Protect your computer from malicious programs and intruders by running an anti-virus utility and maintaining a firewall.

Make sure your computer and web browser have the latest security patches. This is especially true if you use Windows. You might also consider using an alternative web browser, such as Firefox or Chrome.

The Internet Explorer browser is no longer supported by Microsoft Windows as of 6/22. We recommend that members use the replacement browser, Edge.

Like to know more? Read Protect Yourself from Identity Theft.

More articles at the Security Center


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