Check here for the latest updates to our Mobile Banking app.

March 2022 Update

A new version of the Mobile App was released on March 15th, 2022. Changes include:

  • Bug fixes for Android A-series phones
  • Bug fixes for the Samsung S21 and S22
  • Bug fixes for Android Operating Version 12
  • User interface improvements

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October 2021 Update

A new version of the Mobile App will be released on October 27th. Changes include:

  • Security Improvements
  • Added Privacy Policy Link
  • Removing support for iOS 12 and Android 7

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August 2021 Update

Version 21.1 released on Wednesday, August 18th 2021*.

With this mobile app update, we are introducing great new features, like a running balance and revealing your full account number on the app! The new features listed below also improve cross-compatibility with the online version of e-Teller.

Update Your App by September 2nd

Upgrading the Mobile App is optional until 15 days after the release. Due to security upgrades, you will be prompted to upgrade the app on September 2nd.

Update Features

Show/Hide Accounts

Edit individual accounts to hide or show in the Mobile App.

Running Balance

A running balance will be available in the Mobile App.

Show Full Account Number

View your full account number in the mobile app. When in an account screen, click the new “eye” icon to load the full account number.

Make a Payment Button

Make a payment from a Loan Account Screen using the new Make a Payment Button.

View Password on iOS

View your password in the login screen on Apple devices to check password accuracy.

*The app is not longer compatible with USB Bugging mode with this release.

Download Update

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March 2021 Update

Update released on Sunday, April 4th 2021

  • Nicknames – Nickname accounts within the Mobile App, and the nickname will update in e-Teller. Vice-versa, nicknames in e-Teller will update to the Mobile App.

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October 2020 Update

Update Available

Spirit of Alaska has implemented a major upgrade to our mobile app on Monday, October 19th as a part of the New e-Teller. This update is available for download.

Download Update

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October 2018 Updates

Added Forgot Password and Change Password Functionality

Forgot Password

  1. Click the “Forgot Password?” link on the app’s home screen
  2. Enter your UserID and the email address that is connected to your online banking account.
  3. Retrieve the passcode sent to your email within 3 minutes.
  4. Update your password.

Change Password

  1. Login to the app
  2. Choose “More”
  3. Choose “Change password”
  4. Follow the prompts to change your password.

Update to User Interface

Apple iPhone

  • New login screen
  • Update to transfers/payments area & More menu
  • Buttons are now located on the bottom of the app screen.

Android Phones

  • New login screen
  • Update to transfers/payments area & More menu
  • Buttons are now located on the top of the app screen.

Trouble Updating our Mobile App?

Generally, if you are having trouble seeing the new app update, or logging in, you can try:

  • deleting the app’s cache in your settings
  • Uninstalling the app completely, and reinstalling

 

Need to download the App?

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Posted on: November 6, 2018

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I need help with Mobile Banking Updates

We’d love to help! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

I have a question

We’d love to answer your questions! Just give us your name, phone number, and email address and we’ll contact you as soon as possible!

    For your security, do not include sensitive information, such as Social Security numbers or account numbers, in your message. If you need to communicate with us about sensitive information please use the Message Center in e-Teller, your online banking application, or call us during regular business hours so we can verify your identity. For other inquiries, send us a message here and we're happy to help!

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Hide or Show Accounts Example

To edit which accounts show in the Spirit of Alaska Mobile App:

  1. Click the Edit Button in the Accounts Area
  2. Check or uncheck to set your account preferences

Running Balance Example

The Running Balance will appear under the transaction amount in any Account screen.

Make a Payment Button Example

For easy and quick payment, in any Loan Account screen on the Mobile App click the Make a payment button. Your payment information will be pre-filled in the Transfers area!